At Flowers Farnborough, we pride ourselves on providing the freshest flowers to households and businesses throughout the local Farnborough area. We understand that sending or receiving a bouquet is a meaningful gesture, and we are committed to ensuring your flowers arrive in perfect condition. This page explains our approach to returns, refunds, and complaints so you can order with complete confidence.
Our delivery team takes great care with every order, but if your flowers arrive damaged or not as expected, please let us know as soon as possible. To help us resolve any issues swiftly, we kindly ask you to contact us with photos of the flowers and packaging within 24 hours of receipt. Our team investigates every damaged-on-arrival case individually to ensure you receive the quality you deserve from your trusted local florist.
We proudly offer a fresh flowers guarantee for all deliveries in Farnborough. Our bouquets are designed to stay fresh for at least five days from the date of delivery, provided they are cared for according to the instructions supplied. If you believe your flowers have not met our freshness standards within this window, please reach out to us promptly, including a description of the problem and photographs where possible. We value your satisfaction and aim to address all concerns with speed and fairness.
Customer satisfaction is a top priority for Flowers Farnborough. In the unlikely event that your order does not meet our freshness or quality promise, we offer both refund and replacement options. Depending on the issue and your preference, we may:
We will work with you to find the solution that best suits your needs, recognising the trust you place in us as a local Farnborough florist.
If you are dissatisfied for any reason — whether regarding the quality of your flowers, the delivery experience, or another aspect of your order — our team is here to help. Please contact us promptly with your order details and specific concerns. Every complaint is taken seriously, and we strive to respond within two working days. If further information is required to resolve your complaint, we will keep you updated at each stage and work toward a fair and satisfactory solution.
Flowers Farnborough has served households and businesses in the local community for many years. We value the relationships we build with our customers and stand behind all our products with robust guarantees and a fair complaints process. Thank you for choosing us as your local florist — our team is committed to delighting you on every occasion.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
